Should retailers be on the hook for selling products that don’t meet customer expectations? What happens when a customer falls in love with a SKU but the next batch burns poorly? We go in depth on the balance between setting up customer expectations, troubleshooting for optimal use, and working with brands to ensure consumer confidence. (batch differentials, failed vapes, hard to pull prerolls, lab discrepancies)
Moderated By: Julie Domingo
Sticky Situations & Simple Solutions to Help a Dissatisfied Customer
Tuesday May 30th
1:30 PM - 2:15 PM - Hall D - Foyer
Speaker Submissions
If you are in the cannabis growing industry and would like the opportunity to speak at Grow Up Conference and Expo, please click here to apply.
